“Working together to improve the lives of people receiving social care, and caring for the very special people who support them.”
- Caroline Coleman
Our Mission
“Our mission is to work in partnership with our stakeholders to inspire, stimulate and educate; empowering learners to transform the lives of people living and working in social care settings.
At our training company, we are committed to providing exceptional customer service through customised training solutions that meet the unique needs of our clients. We prioritise quality in everything we do, from the content of our courses to the expertise of our trainers. We believe in supporting and investing in our trainers to ensure they have the tools and resources they need to deliver excellent training experiences.”
Our Values
At Coleman Training, our values are the golden thread that run through everything that we do, all the decisions that we make, how we treat our staff, our clients and learners.
Person-centred training: We model a person-centred approach by putting learners needs at the centre of all that we do. When learners acquire knowledge and skills in an environment that is respectful, supportive and inspiring, they are empowered to support others. Developing empathy and seeing “the whole person” are core values that run through every course we deliver.
Embracing Diversity: Our sector attracts people from all walks of life, different educational backgrounds and from every corner of the globe. This brings unique challenges, but also a wonderful richness of talent just waiting to be released. Every learner is welcome and their contributions valued equally. Our goal is to identify individual talent and support people to reach their full potential.
Integrity: We will always act with integrity and treat everyone with respect, dignity and fairness. We have a strong moral compass, which means that we will always try to do the right thing. We are consistent and will respectfully challenge poor practice, even when it is difficult for commercial reasons. We will do all we can to empower others to create positive change.
Learning is fun: We always strive to ensure that learning is fun. People can live well with physical, mental or learning difficulties, they can laugh and have fun – and so can the people who support them. Having fun together creates strong bonds between people and this is our goal.
Excellence: We are proud to have been awarded Skills for Care, Centre of Excellence status. We aspire to excellence in everything that we do. We will critically evaluate our own performance and take every opportunity to learn and improve our service. We welcome feedback, both negative and positive from learners and commissioners. This feedback is an essential component in our pursuit of excellence.
Our commitment (Coleman Training Ltd)
We will value and respect each learner as an individual.
We will act with honesty and integrity.
We will do all that we can to help you to achieve your goals.
We are committed to continually improving the quality and range of courses and qualifications available to our learners.
We are committed to supporting adults to enhance their skills so that they increase their employability, achieve their personal goals, and build confidence.
We promise to deliver interesting and motivating training, where questions are answered, and learners leave feeling inspired and confident to deliver high quality care.
Learner commitment
Dedicate time to work steadily through your training course.
Meet the deadlines that you have agreed with your trainer for submitting work (if applicable).
Attend all training days, on which you have been enrolled.
Let us know immediately of any reasons that prevent you from attending training.
Let us know of any changes to your contact details.
Respond to any communication from Coleman Training Ltd in a timely manner.
Client / Employer commitment
- Commit to supporting each staff members with their training.
- Offer support, mentoring and coaching to each staff member (where appropriate).
- Accommodate each staff member by scheduling them as ‘off-shift’ to allow them to complete each training session without distraction.
- Allocate a designated contact for each staff member who would be responsible in the event of any absences/failure to complete work.
- Provide each staff member with dedicated off-the-job training time to complete any course-related work and compensate them accordingly for this.
- Pay to Coleman Training all course fees due (if applicable).