Customer Commitment

Our Customer Commitment

At Coleman Training, our commitment to you, our valued customer, is at the heart of everything we do. We strive to provide exceptional training and an unparalleled customer experience. Here’s what you can expect from us:

1. Quality Excellence
   We are dedicated to delivering training of the highest quality. From the trainers we use to the craftsmanship in developing our courses, we never compromise on excellence.
   
2. Transparency
   Open communication is key to building trust. We promise to keep you informed at every step, from your first contact with us, to delivery of your course and feedback after each course by our Customer Relationships Manager.
   
3. Customer Satisfaction
   Your satisfaction is our priority. If for any reason you are not completely satisfied with your training, we will do everything we can to make it right.
   
4. Timely Support
   Need assistance? Our customer support team is here to help. We are real people, who you can talk to – not an automated “bot”. Reach out to us with any questions, concerns, or feedback, and we’ll respond promptly.
   
5. Continuous Improvement
   We are always looking for ways to enhance our service. Your feedback plays a crucial role in this process.

How You Can Share Your Feedback

Your thoughts and opinions are invaluable to us. Here’s how you can provide feedback:

1. Customer Reviews
   Share your experience by leaving a review on our website. Your reviews help others make informed decisions and provide us with insight into what we’re doing right and where we can improve.
   
2. Feedback Forms
   Look out for feedback forms that are made available to you at the end of every course. We appreciate detailed feedback that helps us understand your needs better.
   
3. Customer Relationships Manager
   Juanita, our Customer Relationships Manager, contacts each client after every course to hear your feedback and share feedback about any learners who were “shining stars” during the course and any who may need a little extra support before they are fully competent.
   
4. Email and Contact Form
   Have a specific comment or suggestion? Drop Juanita an email (juanita@colemantraining.co.uk) or fill out the contact form on our website. We read every message and take your input seriously.
   
5. Social Media
   Connect with us on social media platforms. Share your experiences, tag us in your posts, and let us know how we’re doing.
   
6. In-Person
   If you are attending face-to-face training or meetings with us, feel free to talk to us directly about your experience or any improvements you’d like to see.

Your feedback is the compass guiding us toward excellence. Thank you for choosing Coleman Training —we’re here to serve you better, every step of the way.